Quality policy

Warranty and Returns

MB Goka Elementa Version 1.0 Effective: 2026-03-01 Applies to: B2B and B2C

1. Warranty

1.1The warranty period for each product is stated in the product description in the Store.
1.2Standard warranty period: B2B buyers – 6 months, B2C consumers – 24 months from the date of delivery.
1.3The warranty covers manufacturing defects and material quality issues that existed prior to the transfer of goods to the Buyer.
1.4The warranty does NOT apply if the defect resulted from:
  • improper use, installation or storage contrary to the manufacturer's instructions;
  • mechanical damage or natural disasters (lightning, flooding, fire);
  • ingress of foreign objects, liquids, corrosion or oxidation;
  • repair or disassembly carried out without the Seller's consent;
  • use for unintended purposes or with non-recommended accessories.

2. Product Categories

2.1Standard products – in-stock items sold in factory units or packaging. The 14-day return right and warranty apply.
2.2Custom products – goods manufactured, cut or processed to the Buyer's specifications (e.g. hose cut from a reel, pipe cut to length, non-standard configuration). These products are clearly marked in the Store.
⚠ Custom Products Are Non-Returnable

Cut hoses, pipes made to length, and other products made to specification are not accepted for return – except where they do not conform to the agreed written specifications or are defective. For B2C Buyers, the 14-day right of withdrawal does not apply to Custom Products (Lithuanian Civil Code Art. 6.228(10)).

3. Returns

3.1B2C Buyers have the right to withdraw from the purchase contract within 14 calendar days of receiving the goods, without stating a reason – for standard products only.
3.2B2B Buyers have a 14-day contractual return right for standard, unused goods in original packaging.
3.3To return a product, the Buyer must:
  • submit a return request by email to info@elementa.lt with the order number (subject: "Return – [Order no.]");
  • receive written confirmation from the Seller with an RMA number;
  • return the product in its original undamaged packaging, complete, with all manufacturer documentation.
3.4Conditions for accepted returns:
  • unused, undamaged, with original appearance intact;
  • original packaging undamaged, labels intact;
  • full completeness – all accessories, instructions, warranty card.
3.5If the returned product does not meet these conditions (damaged packaging, removed labels, used item), the Seller reserves the right to refuse the return or claim compensation for the reduction in value.
3.6Return shipping costs are always borne by the Buyer – except where the return is due to the Seller's fault (defective or incorrect goods).
3.7Refunds are processed within 14 business days of receiving the returned goods and confirming their condition.
3.8For goods returned more than 14 days after delivery (B2B), a 10% administration fee applies on the value of the returned goods (minimum €5). Returns are only accepted with prior written approval from the Seller.

4. Returns Summary

Product type 14-day return Warranty Return shipping
Standard products (in stock) ✔ Yes (B2C and B2B) B2B: 6 months
B2C: 24 months		 Buyer
Custom products (cut hoses, made to spec.) ✘ No Spec. non-conformity only Seller
Defective / non-conforming ✔ Yes (always) Applies Seller

5. Quality Claims

5.1Report defects in writing by email to info@elementa.lt (subject: "Claim – [Order no.]"):
  • visible external defects – within 24 hours of delivery;
  • hidden defects – within 14 calendar days of discovery.
5.2The claim must include: the order number, product code, description of the defect, and photographs.
5.3The Seller will confirm receipt of the claim within 3 business days and provide a resolution within 10 business days.
5.4If a claim is upheld, the Seller will (at the Buyer's choice): replace the product, remedy the defect, or issue a refund.
5.5Return shipping costs for defective goods are covered by the Seller.

6. Additional B2C Consumer Rights

6.124-month statutory warranty under Lithuanian Civil Code Art. 6.338.
6.2During the first 6 months after purchase, the defect is presumed to have existed at the time of delivery (burden of proof lies with the Seller).
6.3Consumer disputes (out of court): State Consumer Rights Protection Authority (SCRPA), Vilniaus g. 25, Vilnius, www.vvtat.lt.
6.4EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
Contact

info@elementa.lt · +370 669 68 669 · Mon–Fri 8:00–17:00