Terms of Use

Terms and Conditions

MB Goka Elementa Version 1.0 Effective: 2026-03-01 Applies to: B2B and B2C

1. General Provisions

1.1These Terms and Conditions (hereinafter – Terms) govern the rights, obligations and liability between MB Goka Elementa (hereinafter – Seller) and the buyer – a legal entity (B2B) or an individual consumer (B2C) – in connection with the purchase of goods in the online store www.elementa.lt (hereinafter – Store).
1.2Purchases in the Store may be made by legal entities and their authorised representatives (B2B) and individual consumers (B2C). Different conditions apply to legal entities and individuals where specified in these Terms.
1.3By placing an order, the Buyer confirms that they have read these Terms and agree to them unconditionally. If the Buyer does not agree with the Terms, they may not make purchases in the Store.
1.4In addition to these Terms, the Buyer is also subject to the Privacy Policy, Warranty and Returns Policy, and Delivery Terms published in the Store.
1.5The Seller reserves the right to amend these Terms. The Buyer will be notified of material changes by email no later than 30 calendar days in advance. Continued use of the Store after amendments take effect constitutes acceptance of the changes.

2. Seller Details

Company name: MB Goka Elementa
Company registration number: 307571111
VAT number: LT100019727710
Registered address: Siūlų g. 5-2, LT-45196 Kaunas, Lithuania
Email: info@elementa.lt
Phone: +370 669 68 669
Website: www.elementa.lt

3. Ordering and Contract Formation

3.1To purchase goods, the Buyer completes and submits the electronic order form in the Store. By placing an order, the Buyer agrees to pay the stated price and accept the ordered goods.
3.2A contract is deemed concluded once the Seller sends the Buyer a written order confirmation by email. Confirmation is sent within 1–3 business days of receiving the order.
3.3The Seller reserves the right to refuse an order if:
  • the Buyer has provided inaccurate or false information;
  • the requested goods are out of stock or no longer available;
  • the Buyer has outstanding overdue obligations to the Seller;
  • there are reasonable grounds to doubt the Buyer's solvency.
3.4The Buyer will be notified immediately by email if an order is refused. If payment has already been made, funds will be returned within 14 calendar days.
3.5Product images in the Store are for illustrative purposes only. The Seller cannot guarantee accurate colour representation on the Buyer's device. Product packaging may differ from the image shown.
⚠ Pricing Error

If the Seller identifies that a product was listed at an incorrect price, the Buyer will be notified in writing and may either purchase the product at the correct price or cancel the order. If the error was obvious and the Buyer could reasonably have recognised it, the Seller is not obliged to sell the product at the incorrect price.

4. Custom Orders

4.1Some products are manufactured, cut or supplied according to the Buyer's individual specifications (hereinafter – Custom Products). This includes: (i) products made to technical specification; (ii) products cut to a specified length or dimensions (e.g. hose cut from a reel, pipe cut to length); (iii) products in non-standard quantities or configurations. Custom Products are clearly marked in the Store.
4.2When placing a custom order, the Buyer must provide accurate technical specifications. The Seller is not liable for non-conformities arising from incorrect information provided by the Buyer.
4.3Custom Products are subject to separate production and delivery timelines, which are agreed in writing before production begins.
4.4Custom Products require an advance payment of 50–100%. The exact amount is stated in the order confirmation. Production begins only upon receipt of the advance payment.
4.5Custom Products are non-returnable, except where they do not conform to the agreed written specifications or are defective. For B2C Buyers, the 14-day right of withdrawal does not apply to Custom Products (Lithuanian Civil Code Art. 6.228(10) para. 1 pt. 3).
4.6A custom order quotation is valid for 7 calendar days from the date of issue, unless otherwise stated in the quotation.

5. Prices and Payment

5.1All prices in the Store are quoted in euros (EUR) both excluding and including VAT. The Buyer sees the final price including VAT before confirming the order.
5.2Payments can be made using the electronic banking services of Swedbank, SEB, Luminor, Citadele, and Šiaulių bankas. Payments are accepted in euros. Transactions are processed via the MakeCommerce.lt payment platform.
5.3The minimum order value is 10.00 EUR excluding VAT. If the order value is below this threshold, an administration fee may apply, of which the Buyer will be informed during checkout.
5.4Delivery costs are calculated separately and shown in the order summary before confirmation. For oversized or overweight goods, the Seller may revise the delivery cost after receiving the order, notifying the Buyer promptly. The Buyer has the right to cancel the order in such cases.
5.5The Seller reserves the right to change prices in the Store. The price of a confirmed order will not change.
5.6If the VAT rate changes between the time of ordering and delivery, the Seller will notify the Buyer and offer the option to purchase at the revised price or cancel the order. The order will not be processed until the Buyer's response is received.
5.7Standard products require advance payment or payment against a VAT invoice. Custom Products are subject to clause 4.4.
5.8Legal entities may pay by bank transfer against a pro-forma VAT invoice, quoting the order number in the payment reference.
5.9In the event of late payment, a penalty of 0.05% of the outstanding amount per calendar day will be charged automatically from the day following the due date. The Seller reserves the right to suspend processing of new orders.
5.10VAT invoices are issued and delivered electronically. Documents are valid without a signature.

6. Delivery

6.1The Seller delivers goods to the address specified by the Buyer, or the Buyer collects them in person – as selected during checkout.
6.2Standard in-stock goods are delivered within 1–7 business days of order confirmation. Delivery timelines for Custom Products are set individually.
6.3Delivery timelines are indicative. The Seller is not liable for delays caused by circumstances beyond its control. The Buyer will be informed of any delays in advance.
6.4The risk of accidental loss or damage to goods passes to the Buyer from the moment the goods are handed over to the Buyer or their designated carrier.
6.5Upon delivery, the Buyer must inspect the packaging together with the courier. If damage is found, the Buyer has the right to refuse the shipment and complete a damage report together with the courier.
6.6The Buyer must inspect the goods for quantity, quality, assortment and completeness within 5 business days of delivery. If no claims are submitted within this period, the goods are deemed to have been delivered correctly.
6.7Visible external defects must be noted on the delivery document immediately and reported to the Seller within 24 hours of delivery.
6.8The Seller reserves the right to withhold delivery if the Buyer has outstanding overdue invoices or has exceeded their credit limit.
📦 Parcel Inspection

Always inspect the packaging integrity in the presence of the courier. Note any damage on the delivery document before signing. If you refuse a parcel, complete a damage report with the courier.

7. Product Quality and Claims

7.1The Seller warrants that goods conform to the specifications stated in the Store. Warranty period: B2B Buyers – 6 months from delivery; B2C Buyers – 24 months (Lithuanian Civil Code Art. 6.338).
7.2The Buyer must notify the Seller of defects in writing (email: info@elementa.lt) within:
  • 24 hours of delivery – for visible external defects;
  • 14 calendar days – for hidden defects that could not have been detected at the time of delivery.
7.3A claim must include: the order number, product name and code, a description of the defect, and photographs or other supporting evidence.
7.4The Seller will respond to a claim within 10 business days. If a claim is upheld, the Seller will replace the product, remedy the defect, or issue a refund.
7.5The warranty does not apply if the defect resulted from improper use, storage, installation or modification contrary to the manufacturer's instructions.

8. Returns

8.1B2C Buyers have a statutory 14-day right of withdrawal for standard products (Lithuanian Civil Code Art. 6.228) from the date of receipt. B2B Buyers do not have this right, but the contractual returns policy below applies.
8.2Standard, unused, undamaged goods in original packaging may be returned within 14 calendar days of delivery (applicable to both B2B and B2C). A prior written confirmation from the Seller with an RMA number is required.
8.3Custom Products are non-returnable, except where they do not conform to the agreed written specifications or are defective.
8.4Return shipping costs are borne by the Buyer, except where the return is due to the Seller's fault (defective or incorrect goods).
8.5Refunds are processed within 14 business days of receiving the returned goods and confirming their condition.

9. Limitation of Liability

9.1The Seller is not liable for indirect, incidental or consequential losses (lost revenue, production disruptions) arising from product defects or delivery delays, except in cases of wilful misconduct or gross negligence.
9.2The Seller's total liability for any single order shall not exceed the value of that order.
9.3The Seller is not liable for damage resulting from incorrect specifications provided by the Buyer or improper use of goods.
9.4The Seller is not responsible for content on third-party websites, even if accessed through links in the Store.

10. Force Majeure

10.1A party is relieved of liability for failure to perform its obligations if such failure is caused by force majeure events: natural disasters, war, government decisions, strikes, epidemics, supplier production stoppages or other circumstances beyond the parties' control.
10.2The party affected by force majeure must notify the other party in writing within 5 business days of the event occurring. Failure to notify in time results in the loss of the right to invoke force majeure.
10.3If force majeure circumstances persist for more than 60 calendar days, either party may terminate the contract by giving 14 calendar days' written notice to the other party.

11. Confidentiality

11.1Each party undertakes to keep confidential all commercial information received from the other party and not to disclose it to third parties without prior written consent.
11.2The confidentiality obligation remains in force during the term of the agreement and for 3 years after its expiry.

12. Personal Data

12.1The Buyer's personal data is processed in accordance with the GDPR (EU) 2016/679 and the Seller's Privacy Policy published at www.elementa.lt.
12.2Data is processed on the basis of contract performance and legitimate interests, and used exclusively for order administration purposes.

13. Governing Law and Dispute Resolution

13.1These Terms are governed by the laws of the Republic of Lithuania.
13.2Disputes shall be resolved through negotiation. If no agreement is reached within 30 calendar days, the dispute shall be referred to the courts of the Republic of Lithuania at the Seller's registered place of business – Kaunas.
13.3B2C consumer disputes may be submitted to the State Consumer Rights Protection Authority (SCRPA), Vilniaus g. 25, Vilnius, www.vvtat.lt. Complaints may also be submitted via the EU Online Dispute Resolution platform: ec.europa.eu/odr.

14. Final Provisions

14.1If any provision of these Terms becomes invalid, the remaining provisions shall continue in full force.
14.2These Terms take effect on 2026-03-01 and are published at www.elementa.lt.
14.3For any questions regarding these Terms, contact: info@elementa.lt or +370 669 68 669.
Contact

MB Goka Elementa · Siūlų g. 5-2, LT-45196 Kaunas, Lithuania

info@elementa.lt · +370 669 68 669 · www.elementa.lt