Delivery Terms

Delivery Terms

MB Goka Elementa Version 1.0 Effective: 2026-03-01 Applies to: B2B and B2C

1. Delivery Methods

1.1The Buyer may select a convenient delivery method when placing an order in the Store. The delivery method is chosen before confirming the order.
1.2Deliveries are carried out by courier services DPD or Venipak. The specific courier is selected based on the delivery address and shipment parameters.
1.3The Seller reserves the right to offer free delivery. The Buyer will be informed of this when the shopping cart is formed in the online store.
1.4Orders are dispatched only after payment confirmation is received. Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery Prices and Timelines

Prices are indicative and include VAT. The exact price is calculated at checkout based on shipment weight and destination. Current prices are always displayed at the time of ordering.

Delivery method Dimensions Max. weight Region Price (incl. VAT) Timeline
Parcel locker Within locker box limits up to 25 kg Lithuania €3.50–7.50 1–7 b.d.
Courier Length up to 120 cm up to 30 kg Lithuania €6.50–15.00 1–7 b.d.
Courier Length up to 120 cm up to 30 kg Latvia, Estonia €11.00–20.00 2–7 b.d.
Courier Length up to 120 cm up to 30 kg Poland €13.00–28.00 3–7 b.d.
Courier Length up to 120 cm up to 30 kg Germany €18.00–34.00 4–7 b.d.
Pallet shipment Fits on EUR pallet 120×80 cm over 30 kg LT, LV, EE, PL, DE On request On request
Oversized Does not fit on EUR pallet (>120×80 cm) any LT, LV, EE, PL, DE On request On request
ℹ Pallet and Oversized Shipments

Delivery price and timeline for pallet and oversized shipments are agreed individually after the order is placed. The Seller contacts the Buyer within 1 business day with a delivery quote. The Buyer has the right to cancel the order if the delivery terms are not acceptable.

3. Delivery Timelines

3.1Standard in-stock goods are delivered within 1–7 business days of order confirmation and payment receipt.
3.2For custom products (cut to length, made to specification), delivery timelines are set individually and stated in the order confirmation.
3.3Stated delivery timelines are indicative. Delays are possible during holidays and periods of high shipment volume – the Buyer will be informed in advance. If a delay is caused by the Seller, the Buyer will be notified within 1 business day.
3.4Track your shipment in real time:

4. Receiving Goods

4.1Upon delivery, inspect the packaging in the presence of the courier. If damage is found – do not accept the shipment without a damage report, or complete a damage report together with the courier noting all defects.
4.2The Buyer must inspect the goods for quantity, quality and completeness within 5 business days of delivery. If no claims are submitted within this period, the goods are deemed to have been delivered correctly.
4.3Visible external defects must be noted on the delivery document immediately and reported to the Seller within 24 hours by email: info@elementa.lt.
4.4The risk of accidental loss or damage passes to the Buyer from the moment the goods are handed over to the Buyer or their designated carrier.
📦 Parcel Inspection

Always inspect the packaging before signing for the delivery. Undetected damage not reported at the time of delivery may complicate the claims process.

5. Parcel Locker Size Limits

If the package exceeds the selected locker size, the shipment is automatically redirected to the nearest courier terminal or returned to the Seller.

Size Max. length Max. width Max. height Max. weight
XS 61 cm 16 cm 9 cm 25 kg
S 61 cm 28 cm 19 cm 25 kg
M 61 cm 39 cm 26 cm 25 kg
L 61 cm 39 cm 41 cm 25 kg

6. Pallet Shipments

6.1Standard EUR pallet dimensions: 1200 × 800 mm. Maximum height with load: 1700 mm.
6.2Maximum pallet weight: 700 kg (standard), 900 kg (maximum). The load must not extend beyond the pallet edges. Secure with stretch film or strapping bands.
6.3Pallet delivery price and timeline are agreed individually. The Seller contacts the Buyer within 1 business day of the order being placed.

7. Failed Delivery

7.1If the courier is unable to locate the recipient, a second delivery attempt will be made on the next business day.
7.2If delivery fails, the shipment is returned to the Seller. Return costs are borne by the Buyer unless the failure was due to the Seller's error.
7.3Parcel locker shipments are held for 5 calendar days. Uncollected parcels are returned to the Seller at the Buyer's expense.

8. Delivery Claims

8.1Claims regarding damaged or non-conforming shipments must be submitted in writing to info@elementa.lt within 7 calendar days of delivery. Subject line: "Delivery claim – [Order no.]".
8.2The claim must include: a damage report completed with the courier, photographs evidencing the damage, and the VAT invoice.
8.3The Seller will confirm receipt of the claim within 3 business days. A resolution will be provided within 10 business days of receiving all required information.

9. Delivery Regions

9.1Standard delivery is available to: Lithuania, Latvia, Estonia, Poland and Germany.
9.2Parcel locker delivery is available in Lithuania only.
9.3Delivery to other countries is available by individual arrangement – please contact us at info@elementa.lt.
Contact

For any delivery-related questions, please contact us:

info@elementa.lt · +370 669 68 669 · www.elementa.lt